App Support
Support for every app and game we publish. Thanks for using one of ours. Here is how to reach us and what usually helps fastest.
Getting help
Email us with a question, a feature idea, or a bug report on any of our apps. There is no ticket number to look up and no account to create. A real person reads every message and answers it.
What to include
We can usually sort things out on the first reply when a message includes the name of the app, the version of iOS or iPadOS on the device, what you were doing when the trouble started, and a screenshot or short screen recording if the problem is something you can see.
Things worth trying first
If an app stops responding, close it fully and open it again. Restarting the device clears most of what is left. Installing the latest version from the App Store picks up fixes we have already shipped. Our apps save your progress and settings on the device itself, so these steps are safe and leave your data in place.
Refunds and billing
Apple handles every purchase made through the App Store, so refunds and receipts go through reportaproblem.apple.com. We are glad to help you sort out what happened, and Apple is the one who can issue the money back.
Privacy
Our app privacy policy covers every app and game we publish and explains what they do and do not collect.
Contact
Reach us any time at the address below.